Refund policy
Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility
To be eligible for a return, your item must be:
- in the same condition you received it
- unworn and unused
- in its original packaging
- accompanied by proof of purchase
How to start a return
To begin a return, please contact us at hi@weightless-sleep.com.
If your return is approved, we’ll provide a return shipping label along with instructions on how and where to send your item.
Returns sent without prior approval will not be accepted.
Damages or issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us as soon as possible so we can make it right.
Non-returnable items
Certain items cannot be returned, including:
- personalised or custom products
- gift cards
- sale items
If you’re unsure whether your item is eligible, please contact us before initiating a return.
Exchanges
The fastest way to receive a replacement is to return your original item.
Once your return is approved, you can place a new order separately.
Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.
If approved, refunds are issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since approval, contact us at hi@weightless-sleep.com.